Responsible Gaming

Responsible gaming at Club Regent Casino is based on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. The goal of this page is to help you make informed, conscious choices when you play, understand the risks associated with gambling, and recognize when it may be time to reduce or stop your play. As part of the Manitoba Liquor & Lotteries (MBLL) network and operating only in accordance with Manitoba law, Club Regent Casino, via clubregent-ca.com and the linked PlayNow Manitoba platform, is committed to providing clear tools, information, and access to professional support so that you can stay in control of your gambling and seek help at any time.

Risk Awareness

Most people who gamble do so for fun and within their means. However, gambling can become a problem when it starts to interfere with your financial stability, relationships, work, studies, or health. Understanding the early signs of risk is an important part of staying safe and is a core responsible gaming requirement under Canadian and Manitoba standards.

Common warning signs of problem gambling

• Increasing time and money spent: Needing to bet more often or for higher amounts to feel the same excitement; gambling for longer than planned or staying up late to keep playing.
• Preoccupation with gambling: Frequently thinking about previous games, planning the next visit or session, or checking casino content when you should be focusing on work, study, or family.
• Chasing losses: Trying to win back money you have lost by increasing your bets, extending your session, or returning to play right after a loss instead of stopping.
• Financial problems: Borrowing money to gamble, using funds meant for rent, bills, or food, selling personal items, or using credit cards, payday loans, or overdrafts to continue gambling.
• Emotional distress: Feeling anxious, irritable, guilty, depressed, or ashamed about your gambling; lying or hiding the extent of your play from friends and family.
• Loss of control: Repeatedly failing to stick to your limits or stop when you say you will, even when you recognize the negative impact.
• Impact on daily life: Missing work or school, losing interest in hobbies, conflicts with loved ones, or neglecting responsibilities because of gambling.

Self-assessment: quick check of your gambling behaviour

Answer the following statements honestly with "Yes" or "No". If you answer "Yes" to several of these questions, you may be at risk of developing a gambling problem and should consider using our limits, taking a break, or contacting a professional support service listed below.

• In the last 12 months, have you spent more money or time gambling than you intended on a regular basis?
• Have you tried to win back money you lost by returning to gamble as soon as possible ("chasing losses")?
• Have you borrowed money, used credit, or delayed paying bills because of gambling?
• Have you felt guilty, ashamed, or anxious about your gambling, or tried to hide it from people close to you?
• Have you argued with family or friends about your gambling or its consequences?
• Have you skipped work, school, or important obligations because of gambling or because you were recovering from a long gambling session?
• Do you feel restless or irritated when you try to cut down or stop gambling?

Important notice: This self-check is not a medical or clinical diagnosis. It is an informational tool only. If you are concerned about your gambling, we strongly encourage you to speak with a professional or contact one of the support organizations listed in the Support Resources section.

Limits & Tools

Setting clear limits and using the tools available to you are central components of responsible gaming and are strongly encouraged by Manitoba Liquor & Lotteries and the Liquor, Gaming and Cannabis Authority of Manitoba (LGCA). On the online platform associated with Club Regent Casino (PlayNow Manitoba), you can configure financial and time-based controls at any time. These tools are designed to help you stay within your personal budget and prevent excessive play.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to control how much money you can transfer to your gaming account over specific time periods. Once a limit is set, you will not be able to exceed it until the period resets or, if you choose to reduce the limit, the change takes effect immediately; if you request to increase a limit, a "cooling-off" period will apply before the increase becomes active.

1. Access your account settings: Log in to your PlayNow Manitoba account via the official link from clubregent-ca.com. Go to "My Account" or "Account Settings" and select the "Responsible Gambling" or "Limits" section.
2. Select deposit limits: Choose the option labeled "Deposit Limits". You will see fields for daily, weekly, and monthly limits.
3. Enter your amounts: Decide in advance how much you can comfortably afford to lose - money that is not needed for essential expenses. For example:
   • Daily limit: CAD 25
   • Weekly limit: CAD 75
   • Monthly limit: CAD 200
   Enter your chosen values into the respective fields. Consider your income, obligations, and personal risk tolerance.
4. Confirm your limits: Review your entries carefully, then click "Save" or "Confirm". You may be asked to re-enter your password or complete a security step.
5. Changes to limits: You can lower your limits at any time, and the reduction will generally take effect immediately. If you request to raise a limit, a mandatory waiting period (for example, 24 hours or more) will apply before it becomes effective, consistent with responsible gaming best practices and Manitoba regulatory expectations.

Note: Deposit limits control how much you can add to your account, not how much you can win or lose during play. Always evaluate whether your set limits are still appropriate over time.

Time spent limits and session reminders

Time-based controls help you monitor and limit how long you play in a single session. Regular breaks and maximum session durations are recommended harm-minimization tools.

• Session reminders:
  1. In your "Responsible Gambling" section, look for "Session Reminders" or "Time Alerts".
  2. Select how often you wish to receive a reminder (e.g., every 30, 60, or 120 minutes).
  3. When the time limit is reached, a pop-up message will inform you how long you have been playing and prompt you to log out or continue. Use these messages as a point to reassess whether to keep playing.
• Session limits (maximum duration):
  1. Locate the "Session Limit" or similar option within the same responsible gambling menu.
  2. Choose a maximum session duration (for example, 60, 90, or 120 minutes per login session).
  3. After the chosen time expires, you will be logged out or blocked from further play until a specified period has passed or you log in again, depending on the platform configuration.

Short breaks - "Time-Out" (24 - 72 hours)

A Time-Out (also known as a short-term break) allows you to temporarily suspend your play for a fixed period without permanently closing your account. This can be useful if you feel your gambling is becoming too frequent or emotional, or if you simply want to step back and regain perspective.

1. Navigate to Time-Out: After logging in, go to "My Account" -> "Responsible Gambling" -> "Take a Break" or "Time-Out".
2. Select duration: Choose a break period, typically from 24 hours to 72 hours (or other durations offered on the platform).
3. Confirm the Time-Out: Read the explanation of what Time-Out means (you will not be able to place bets or access certain features). Confirm your decision by clicking "Activate" or equivalent. In some cases, you may have to re-enter your password.
4. During Time-Out: You will not be able to gamble during the selected period. You may still be able to access account information (e.g., transaction history), depending on platform settings, but not to place bets or make deposits.
5. End of Time-Out: The restriction lifts automatically when the chosen time passes. No early cancellation is permitted, in line with responsible gaming principles.

Reminder: If you feel that a short break is not enough to manage your gambling, please review the Self-Exclusion section below or contact a support organization for further assistance.

Self-Exclusion

Self-exclusion is a formal agreement by which you ask us to prevent you from gambling for a specified period. It is a key protective measure recognized by Canadian regulators, including the LGCA and MBLL, and is designed to assist people who feel they are at risk of, or already experiencing, problem gambling. Self-exclusion can apply to online play via the PlayNow Manitoba platform and, where applicable, to physical casino venues such as Club Regent Casino.

How to request self-exclusion (step-by-step)

1. Log in or visit the relevant portal:
   • For online gambling: Log in to your PlayNow Manitoba account using the official access from clubregent-ca.com.
   • For land-based casino self-exclusion: Visit the Guest Services/Customer Service desk at Club Regent Casino (1425 Regent Ave W, Winnipeg, Manitoba) or consult the Casinos of Winnipeg information at casinosofwinnipeg.com for current procedures.
2. Locate the "Self-Exclusion" or "Voluntary Exclusion" section:
   • Online: Go to "My Account" -> "Responsible Gambling" -> "Self-Exclusion" or similarly named menu.
   • In person: Ask staff for information on the Manitoba self-exclusion program; they will direct you to the appropriate forms and explain the process.
3. Choose your exclusion period: Select from the available durations, which may include:
   • Minimum 6 months (commonly available entry level);
   • Longer fixed terms such as 1 year, 2 years, or 5 years (subject to the applicable program);
   • Lifetime (permanent) self-exclusion, for individuals who wish to permanently stop gambling with the relevant operator(s).
   Read carefully what each term means and whether renewal or reinstatement conditions apply.
4. Provide required information and confirm: You may be asked to:
   • Verify your identity (e.g., government-issued ID for in-person requests or account verification for online requests).
   • Confirm that you understand the consequences of self-exclusion.
   • Accept the terms and conditions and electronically or physically sign the self-exclusion agreement.
5. Submit your request: Once you confirm, your self-exclusion will be processed. For online accounts, the status change generally takes effect immediately; for land-based programs, staff will explain the activation timing.

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be able to log in to your gaming account for the purposes of placing bets or accessing gambling products. Website informational pages (e.g., support information) may remain accessible.
• New account openings: Attempting to open new accounts with the same personal details is prohibited and may result in immediate closure if detected. The operator will take reasonable steps, consistent with privacy and data protection laws in Canada, to prevent circumvention.
• Deposits and play: You will be unable to make new deposits or gamble while self-excluded. If any transactions are inadvertently processed contrary to your self-exclusion status, they may be voided subject to applicable regulations and operator policies, and you should contact support immediately.
• Withdrawals and existing balances: Generally, any unrestricted balance in your account will remain available for withdrawal subject to identity verification and the applicable terms and conditions. However, you will not be able to continue playing with those funds. If your account is subject to review, withdrawals may be delayed while compliance checks are completed, in accordance with MBLL and LGCA rules.
• Promotions and communications: You should not receive marketing messages directed at encouraging gambling activity during your exclusion period. Certain mandatory communications (such as legally required notices or information about your account) may still be sent in compliance with Canadian privacy and anti-spam laws.
• Reinstatement and expiry: Self-exclusion is irrevocable for its set term. Early cancellation is not permitted. If you wish to gamble again after the term expires, you may need to follow a reactivation or reinstatement process, which may include a waiting period or further responsible gaming counselling, in line with Manitoba program rules.

Important disclaimer: While Club Regent Casino and MBLL take reasonable steps to enforce self-exclusion, no system can be completely failproof. It remains your responsibility not to attempt to gamble while excluded. If you find that you are trying to bypass your self-exclusion, please seek immediate help from a professional support organization.

Support contacts for self-exclusion: For questions about self-exclusion procedures or your account status, you may contact the customer support team via [email protected] or the general information address [email protected]. Please do not send identity documents unless specifically requested through a secure channel.

Support Resources

Professional, confidential help is available if you are concerned about your gambling or the gambling of someone close to you. As a Manitoba-based operation conducted and managed by Manitoba Liquor & Lotteries and regulated by the LGCA, Club Regent Casino encourages you to use both local and international resources. These services are independent from the casino operator, provide unbiased assistance, and can be accessed free of charge or at low cost.

Local support - Canada (with focus on Manitoba)

• GameSense Manitoba
  • Website: gamesensemb.ca
  • Description: Provincial responsible gambling information and support portal, offering tools, educational materials, and access to GameSense Advisors located at Manitoba casinos, including Club Regent Casino and other Casinos of Winnipeg properties.
  • Access at venue: You can speak in person with a GameSense Advisor at Club Regent Casino for confidential, judgment-free information about safer play and problem gambling resources.
• Manitoba Addictions Helpline (Addictions Foundation of Manitoba / provincial services)
  • Phone: 1-855-662-6605 (toll-free within Manitoba; number subject to provincial updates)
  • Typical hours: Commonly extended or 24/7 helpline access through provincial addictions services (please consult provincial sources for the most up-to-date schedule).
  • Languages: Primarily English; interpretation services may be available for other languages.
  • Services: Information, screening, referrals to counselling and treatment programs for gambling and other addictions in Manitoba.
• Canada-wide gambling help
  • Several provinces maintain 24/7 problem gambling helplines (for example, "ConnexOntario" in Ontario and equivalent services elsewhere). While these are operated at the provincial level, Canadians can often call toll-free numbers from across the country. Please consult your provincial health or addictions services website for the current helpline number and availability.

Note: Contact details and service hours may change. For the most current information, visit the official websites of Manitoba Liquor & Lotteries (mbll.ca), GameSense (gamesensemb.ca), or the Liquor, Gaming and Cannabis Authority of Manitoba (lgcamb.ca).

International support organizations

National self-exclusion schemes (reference for international users)

Club Regent Casino and clubregent-ca.com operate exclusively under Manitoba jurisdiction and do not participate in foreign national self-exclusion schemes. However, if you reside or gamble abroad, you may encounter the following systems, which we list for informational purposes only:

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Scope: Free self-exclusion from online gambling sites licensed by the UK Gambling Commission.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: ordenacionjuego.es
  • Scope: National register allowing individuals to self-exclude from licensed gambling operators in Spain.

If you are located in another country, please consult your national gambling regulator's website for the relevant self-exclusion registry.

Blocking apps and technical tools

In addition to the limits and self-exclusion tools provided by MBLL and the PlayNow Manitoba platform, independent blocking software can help restrict access to gambling websites and apps across your devices. These products are not operated by Club Regent Casino, but many players find them useful as an extra layer of protection.

• Gamban
  • Website: gamban.com
  • Function: Software blocking access to a wide range of gambling websites and apps on computers and mobile devices.
• BetBlocker
  • Website: betblocker.org
  • Function: Free access-control software allowing users to restrict gambling content for selected periods.

Before installing any third-party application, review its privacy policy, terms of use, and compatibility with your devices. These tools are complementary and do not replace the legal and regulatory tools provided under Manitoba law.

Family support resources

Problem gambling often affects family members and loved ones. Many organizations offer specific support for those impacted by someone else's gambling behaviour, including counselling, peer-support groups, and online communities. Examples include:

• Gam-Anon - A fellowship for family and friends of problem gamblers, offering local meetings and online resources: gam-anon.org.
• Family programs offered through provincial addictions services (including Manitoba): contact the Manitoba Addictions Helpline or visit provincial health websites for current options.
• Online forums and chats hosted by some of the above organizations, which provide moderated spaces to share experiences and coping strategies.

Confidentiality and data protection: All reputable support services will respect your privacy and operate in accordance with applicable data protection and health information laws in their jurisdictions. Club Regent Casino does not receive information about your confidential conversations with external support providers.

Help for Family

If you are worried about the gambling of a family member, partner, or friend, you are not alone. Problem gambling can cause financial strain, emotional stress, and relationship difficulties. It is important to seek support for yourself as well as encouraging your loved one to get help.

How to talk to someone about their gambling

• Choose the right time and place: Speak when the person is calm and not currently gambling or under the influence of alcohol or drugs. A private, non-confrontational setting is best.
• Use "I" statements: Rather than blaming, explain how their gambling affects you. For example, "I feel worried when bills are not paid because of gambling" instead of "You are irresponsible."
• Be specific and factual: Refer to observable behaviours (missed bills, secrecy, mood changes) rather than making general accusations.
• Express concern, not judgment: Emphasize that you care about the person and want to support them, and that problem gambling is a recognized health issue, not a moral failing.
• Encourage professional help: Suggest contacting a helpline, counsellor, or doctor, or speaking with a GameSense Advisor at Club Regent Casino. Offer to assist with making the call or accompanying them.
• Set boundaries: Clearly state what you are and are not able to do (for example, not providing money to cover gambling debts) to protect your own wellbeing.

Support groups and resources for family members

• Gam-Anon
  • Website: gam-anon.org
  • Services: In-person and online group meetings for family and friends of people with gambling problems.
• Provincial family support services (Manitoba)
  • Through the Manitoba Addictions Helpline and associated providers, family members may access counselling, educational sessions, and group support. Contact the helpline listed in the Support Resources section for details.
• Online forums and chats: Many of the international organizations mentioned above (such as Gambling Therapy) host moderated forums and chats for family members to share experiences and coping strategies in a confidential environment.

Recommended next steps for concerned family members

1. Document your concerns: Keep a confidential record of significant incidents (missed payments, arguments, borrowing for gambling) to help you describe the situation when speaking to professionals or support groups.
2. Seek professional guidance: Consider speaking with:
   • A licensed psychotherapist, psychologist, or counsellor with experience in addiction;
   • Your family doctor, who can provide referrals and check for related health conditions such as anxiety or depression;
   • A provincial helpline or GameSense Advisor for information and referrals.
3. Protect your finances and legal interests: Where appropriate, consider separating accounts, setting personal budgets, or seeking legal or financial advice to protect essential assets (housing, savings, children's needs).
4. Take care of yourself: Make time for your own physical and mental health. Stress from another person's gambling can be significant; you may benefit from individual counselling or peer support even if the gambler is not yet ready to seek help.
5. Use emergency services when necessary: If you believe someone is at immediate risk of harm (to themselves or others), contact emergency services in your area without delay.

Operator's Commitment

Club Regent Casino, operating under the Manitoba Liquor & Lotteries (MBLL) framework and overseen by the Liquor, Gaming and Cannabis Authority of Manitoba (LGCA), is committed to conducting and managing gaming in a manner that prioritizes player safety, integrity, and social responsibility. This includes implementing responsible gambling tools, monitoring for signs of problematic play, and providing clear information on risks and support resources.

Internal risk-check procedures

• Behavioural monitoring (online play): On the PlayNow Manitoba platform, player activity may be monitored using automated systems and manual reviews to identify patterns associated with potential gambling-related harm, such as:
  • Unusually long or continuous sessions without breaks;
  • Frequent deposit attempts or rapid increases in deposit amounts;
  • Repeated failed deposit transactions or use of multiple payment methods;
  • Repeated attempts to cancel withdrawals where permitted by law and policy;
  • Evidence of chasing losses or significant changes in betting patterns.
  These checks are carried out in a manner consistent with applicable privacy laws and MBLL policies.
• Warning messages and onsite interventions:
  • Players may receive on-screen messages reminding them of time spent, amounts wagered, and available responsible gambling tools when certain activity thresholds are reached.
  • At the physical Club Regent Casino venue, GameSense Advisors and trained staff can offer information or brief interventions if a guest appears to be at risk or requests assistance.
• Training and policies:
  • Staff receive training on responsible gambling principles, recognizing potential signs of problem gambling, and how to direct players to support services and self-exclusion options.
  • Internal policies are reviewed and updated regularly to reflect changes in Manitoba legislation, regulatory guidance from the LGCA, and emerging industry best practices.

When support may contact you

Subject to applicable privacy legislation and MBLL policies, the operator may, in certain circumstances, proactively contact you in relation to responsible gambling concerns. This is done with the aim of offering support and information, not judgment or undue pressure.

• Triggers for outreach (illustrative, not exhaustive):
  • Marked escalation in deposits or losses within a short period;
  • Multiple unsuccessful attempts to change or remove responsible gambling limits;
  • Repeated use of Time-Out or self-exclusion features followed by rapid resumption of high-intensity play once the period ends;
  • Direct expressions of distress in communications with customer support.
• Nature of contact:
  • Contact may occur by e-mail, secure message, or telephone using the details linked to your account.
  • The message will typically outline available tools (limits, self-exclusion) and provide information about professional support resources, such as GameSense and provincial helplines.
  • Staff will not provide financial, medical, or psychological advice but will encourage you to seek specialized help where appropriate.
• Respect for your rights and privacy:
  • All monitoring and outreach activities are conducted in accordance with Canadian privacy law, MBLL policies, and the PlayNow Manitoba privacy statement (playnow.com/about-us/legal/privacy).
  • Your data is used for legitimate purposes, including regulatory compliance, fraud prevention, and the promotion of responsible gambling.
  • You may have rights regarding access to, and correction of, your personal information as outlined in applicable privacy laws.

Operator disclaimer: While Club Regent Casino takes reasonable measures to promote responsible gambling, ultimate responsibility for decisions about whether and how to gamble rests with each player. The tools and processes described on this page are intended to assist but cannot guarantee protection from all gambling-related harm.

Updates

Responsible gambling practices, legal requirements, and internal policies may change over time due to updates in Canadian and Manitoba legislation, regulatory guidance from the LGCA, advances in industry standards, or improvements in our own tools and procedures. To ensure transparency, Club Regent Casino will keep this Responsible Gaming page under regular review.

• How you will be informed of changes:
  • Website updates: The latest version of this page will always be available via clubregent-ca.com and may be highlighted through site banners or notices.
  • E-mail notifications: Where required by law, or where a change significantly affects your rights or obligations (for example, material changes to self-exclusion procedures or responsible gambling tools), we may send an e-mail notification to the address registered on your account.
  • Platform messages: For online play via the PlayNow Manitoba platform, you may receive in-account notifications or message centre alerts summarizing important changes.
• Your responsibility:
  • By continuing to use gambling services, you acknowledge that you have read and understood the current version of the Responsible Gaming information and any related terms and conditions available at playnow.com/about-us/legal/user-agreement.
  • You are encouraged to review this page and the linked policies periodically to stay informed about any updates.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using the available tools, or wish to provide feedback about how Club Regent Casino and clubregent-ca.com support safer play, you can contact us using the details below. Please do not include sensitive financial or identification information in your initial message.

Responsible gaming contacts

• E-mail (Responsible Gaming / Player Support):
  • [email protected] - for assistance with limits, Time-Outs, and self-exclusion requests related to your account.
  • [email protected] - for general information about responsible gaming at Club Regent Casino and related services.
• Telephone:
  • A dedicated responsible gaming phone number is not specified in the current data. For the most accurate and up-to-date contact telephone details, please refer to clubregent-ca.com or official MBLL and Casinos of Winnipeg contact pages. Venue-specific phone numbers may be available through casinosofwinnipeg.com.

Feedback form for self-control and support requests

You can also submit a written request or provide feedback through an online form, where available, to assist with self-control and to request support:

• Visit clubregent-ca.com and navigate to the "Contact Us" or "Responsible Gaming" section.
• Complete the online form (if provided) with:
  • Your full name and contact e-mail address;
  • Your PlayNow Manitoba username (if applicable), but do not include your password;
  • A brief description of your request, such as:
    • Help setting or changing deposit or time limits;
    • Information or guidance on Time-Out or self-exclusion;
    • Concerns about your gambling behaviour or that of a family member; or
    • Suggestions on how we can improve our responsible gaming services.
• Submit the form. A member of the support team will review your inquiry and respond as soon as reasonably practicable, typically within the time frames indicated on the contact page, subject to public holidays and operational hours.

Confidentiality notice: All responsible gaming enquiries are handled discreetly and in accordance with applicable Canadian privacy and data protection laws. Information you provide may be used to assist you with appropriate tools (such as limits or self-exclusion) and to comply with regulatory obligations, but will not be used for marketing purposes without your consent.